Refund policy

Return and Refund Policy

Last Updated: July 30, 2026

At MapleOrbit, customer satisfaction is our priority. We want you to enjoy your tableware and kitchen products with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The return request must be submitted within 30 days of delivery
  • The product must be unused and in its original condition
  • The product must include original packaging, accessories, manuals, and any included items
  • The item must not show signs of use, washing, damage, or alteration

For hygiene and safety reasons, certain tableware products may not be eligible for return if they have been used, opened, or no longer remain in their original condition.

2. How to Request a Return

To start a return request, please contact our customer support team:

Email: support@mapleorbit.us

Please include:

  • Your full name
  • Order number
  • Email address used for purchase
  • Reason for return
  • Photos of the product (if applicable)

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving approval from MapleOrbit.

3. Return Shipping

For approved returns:

  • Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
  • We recommend using a trackable shipping service for returned items.
  • MapleOrbit is not responsible for packages lost during return transportation.

If the return is caused by our error, including:

  • Wrong item received
  • Damaged item received
  • Defective product

we will review the situation and provide an appropriate solution.

4. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives:

  • damaged
  • defective
  • incomplete
  • incorrect

please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

We will evaluate the request and may provide:

  • Replacement item
  • Store credit
  • Refund
  • Other suitable resolution

5. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • The refunded amount will include the eligible product purchase price.
  • Original shipping fees, if any, may not be refundable unless required by applicable law or the item was incorrectly supplied.

Refund processing time:

  • MapleOrbit processing time: 3–5 business days
  • Payment provider processing time: usually 5–10 business days

The final refund time may vary depending on your bank or payment provider.

6. Exchanges

Currently, MapleOrbit does not offer direct exchanges.

If you would like a different product, size, style, or quantity, please:

  1. Return the original item according to our return policy.
  2. Place a new order for the desired product.

7. Non-Returnable Items

Some items may not qualify for return, including:

  • Products that have been used
  • Products without original packaging
  • Items damaged due to improper handling
  • Customized or personalized products
  • Gift cards
  • Items returned after the 30-day return period

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders may only be cancelled before they enter the processing or shipping stage.

Once an order has been shipped, cancellation is no longer available and the customer may request a return after delivery.

9. Contact Us

For all return and refund questions, please contact:

MapleOrbit

Email:
support@mapleorbit.us

Address:
302-9030 Boul Mathieu
Québec, QC G1G 3M5
Canada

Phone:
+1 (418) 848-8888