Shipping policy
Shipping Policy
Last Updated: July 30, 2026
At MapleOrbit, we are committed to providing a reliable and convenient delivery experience for all customers. This Shipping Policy explains our shipping methods, processing times, delivery expectations, and related information.
1. Shipping Coverage
MapleOrbit ships products to customers within Canada.
We carefully package our tableware products to help ensure they arrive safely and in excellent condition.
2. Free Standard Shipping
We offer:
Free Standard Shipping on all orders
Customers will not be charged shipping fees for standard delivery.
3. Processing Time
Orders are typically processed within:
1–2 business days
Processing includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging
Orders placed during weekends or Canadian public holidays will begin processing on the next business day.
4. Delivery Time
Our standard delivery timeframe is:
3–5 Business Days
Delivery time begins after your order has been processed and shipped.
Please note that delivery times may vary slightly due to:
- Weather conditions
- Carrier delays
- Public holidays
- Remote delivery locations
- Unexpected transportation issues
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
You may use the tracking number provided to monitor your shipment status.
6. Shipping Confirmation
After your order has been dispatched, MapleOrbit will send a shipping confirmation email including:
- Order number
- Shipping date
- Tracking information
- Carrier details (when available)
7. Delivery Issues
If your package:
- has not arrived within the expected timeframe
- appears damaged
- shows incorrect delivery information
please contact us at:
Please provide:
- Order number
- Customer name
- Shipping address
- Tracking information
- Description of the issue
Our team will assist you in resolving the problem.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply.
Please carefully review your address before completing your purchase.
9. Lost or Stolen Packages
Once a package has been confirmed as delivered by the carrier, MapleOrbit is not responsible for lost or stolen packages after delivery.
If you believe your package has been lost or stolen, please contact the shipping carrier first and notify us so we can assist where possible.