Contact
Contact MapleOrbit
We are committed to providing excellent customer service and assisting you with any questions regarding our products, orders, shipping, returns, or general inquiries.
Our customer support team will respond as quickly as possible during normal business hours.
Customer Support
We aim to respond to all inquiries within 24–48 business hours.
Business Address
MapleOrbit
302-9030 Boul Mathieu
Québec, QC G1G 3M5
Canada
Telephone
+1 (418) 848-8888
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Closed on weekends and Canadian public holidays.
Customer Service Assistance
We are happy to assist with:
- Order status
- Product information
- Shipping questions
- Return requests
- Refund inquiries
- Billing assistance
- Damaged or incorrect items
- Website technical support
- General customer service
Before Contacting Us
To help us resolve your inquiry as quickly as possible, please include:
- Full name
- Order number
- Email used for purchase
- Description of the issue
- Photos (if reporting damaged or defective items)
Mailing Address
Returns should not be sent to our office address unless instructed by our customer support team.
Please contact us before returning any products so we can provide the correct return authorization and instructions.
Response Time
Our typical response times are:
- Email inquiries: within 24–48 business hours
- Return requests: within 2 business days
- Refund updates: within 3–5 business days
We appreciate your patience during weekends and public holidays, when response times may be slightly longer.